Customer Service

You know, you try to be the best person that you can be...and then you encounter on-the-phone Customer Service. On the one hand, I really admire anyone who takes a Customer Service job. It must be pretty terrible to deal with people calling you and complaining on a daily basis. On the other hand...why do they always seem to have such pat responses? "I'm sorry this is such an inconvenience for you", "I understand where you are coming from", etc, etc. Why, when you finally feel like you've reached a real person, and they understand your dilemma, do they transfer to someone else where you have to start all over again? Why on earth do they make you repeat your birthdate twenty times? Why, for the love of God, is it so frequently so hard to understand what the Customer Service Representative is even saying? Sometimes, and I hate to admit this, but I become a completely different person with Customer Service. I'm surly and rude. I snap things like, "Well, I don't have much of a choice, do I?" I whine, "That's not what the last person told me!" I beg, "Will you please just not hang up on me?" I plead, "Please, just listen to me!" Today, I may or may not have done all of the above.

Did anyone else deal with a frustrating Customer Service experience today? Any amazing Customer Service stories in general?